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Tuesday
Nov072017

TCB & Visitor Solutions Ltd - Waste, Again!

The arrangement whereby the TCB entered into a $90,000 Thames Promotion Project with Visitor Solutions Ltd again appears to have fallen on its face with minimum performance by the contractor, and clearly, inadequate oversight by the multifarious levels of management that our Council employs to manage our Area Office. 

It is extraordinary just how repetitive these reports have become, and the situation is certainly not improved by the Report that went to the TCB yesterday outlining the litany of failure surrounding this latest contract. 

Visitor Solutions either think our Board is a soft touch, or else it has simply failed to obtain the lkevel of support necessary to make the plans that were put in place at the outset actually work. 

I leave it to you the reader, to read the full report here. It makes very depressing reading, but it is only two pages long, so there is little point in my publishing extracts here. Members of the Board must have been extremely frustrated at yesterday's meeting which I was unable to attend - I have no doubt that some expressed themselves in very unhappy terms about its contents. No wonder that the Area Manager (southern) - Gary Towler was only prepared to provide a verbal report for the month - he must be feeing somewhat chagrined, and wondering what has been going on.  

The final paragraph is however instructive:

"The 2017-18 work programme will be broken down into its component parts, internal and local delivery will be identified, and the remainder will be contracted to Visitor Solutions in a controlled manner."

What that tells us is that they are too heavily committed to Visitor Solutions Ltd to be able to do anything llike cancelling the entire contract due to lack of performance. I really do despair at the repeated examples of naive or incompetent business practice by this Council leading to waste. It is time that some hard-headed decisions were made, and executed.                     

 

 

 

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Reader Comments (3)

Bill
It is not $90,000; rather it is $90,000 annually for THREE years - so - $270,000.
I look forward to the optimistic and enthusiastic reports rendered to an unsuspecting citizenry by our various elected representatives as to the tremendous difference this report has, (or is about to, or will, maybe, or could, if only people would act,) made to Thames.
I can fairly hear the Treasury and Goldmine Experience and any others who have received sage advise from Visitor Solutions just phizzing and popping with excitement at the prospects for substantial revenue gains from sources other than the TCDC. Bring on the golden rainbow... meanwhile, back on the farm....?
Not a hint of cynicism to be seen - just opportunities.

November 7, 2017 | Unregistered CommenterRussell

I see in the staff report that TCDC will now manage track and trail enhancement as internal projects; and that apparently there has been no expenditure for recent work by Visitor Solutions (VS) on this item. Correct me if I'm wrong, but presumably this is the topic that was being led by a then VS representative who is now a TCDC staff member doing other work. He facilitated a very well-attended workshop for the public, held at the GBD, to canvass ideas for more walking and cycling opportunities in, and close to, Thames. I was one of the attendees at the workshop. The workshop was held many months ago - even possibly well over a year ago? In view of the useful input by the public to this topic via the workshop, I think it is poor management of the VS work for momentum on this topic to have been apparently slowed or lost, and to now be subject to the vagaries, of TCDC staff resources, expertise, and timing.

November 9, 2017 | Unregistered CommenterTim

I see in the staff report that TCDC will now manage track and trail enhancement as internal projects; and that apparently there has been no expenditure for recent work by Visitor Solutions (VS) on this item. Correct me if I'm wrong, but presumably this is the topic that was being led by a then VS representative who is now a TCDC staff member doing other work. He facilitated a very well-attended workshop for the public, held at the GBD, to canvass ideas for more walking and cycling opportunities in, and close to, Thames. I was one of the attendees at the workshop. The workshop was held many months ago - even possibly well over a year ago? In view of the useful input by the public to this topic via the workshop, I think it is poor management of the VS work for momentum on this topic to have been apparently slowed or lost, and to now be subject to the vagaries, of TCDC staff resources, expertise, and timing.

November 9, 2017 | Unregistered CommenterTim

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